You can cancel the order before the shipment number is issued; After delivery, QuasarCode FZ-LLC can’t cancel the order for you.
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.If your package has already left our wearhouse to custom or on the shipping way, then we need to charge $30 for the go and back shipping fee.Please be aware of the items you ordered are subject to the actual arrival status of the goods.There is a discrepancy between the pictures on the website and the actual arrival. If you mind, please do not pay. We do not accept refunds or complain arising from this problem or situation.
Otherwise, If you already recieved our gift package,and then you want to return, we will give you the refund after you to send the gift package back and make sure the package is not damaged.If you have any question about our item, when you apply an evidence, please take a fully picture of shipping case(including shipping info and the item) and your order info(including the item info.)
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
To return your product, you should mail your product to: firstname.lastname@example.org You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.